Let's try uninstalling the printer and re-installing the printer driver at the root level. This looks like it could be a printer driver issue. Sorry to turn this problem into a Saga and I will more than likely buy a new printer, but if someone knows the answer it might help another printer rooky at some for reaching out to the HP Support community! The HP Printer assistant now only highlights PRINT and will not entertain SCAN. I have installed a new cartridge for Black but it still shows as almost empty. To make matters worse My ink estimate shows almost empty for Black but Ok for colour. I have uninstalled and reinstalled the printer software on more than one occasion but it is still the same. Using the Print and Scan docor on Print shows 'Device Status' in red and on Scan shows 'Driver Check' in red. I am using an automaticaly updated version of windows 10. After an Automatic software update from HP I am now unable to scan from my computer albeit the printer will scan with manual intervention and I can print from the network connection. My product is now out of warranty but it was cheap whent bought from HP. This is my first time here so I hope you might be able to help. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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